{"id":2736,"date":"2024-11-05T15:41:09","date_gmt":"2024-11-05T07:41:09","guid":{"rendered":"https:\/\/sdftools.com\/?page_id=2736"},"modified":"2025-06-09T17:55:38","modified_gmt":"2025-06-09T09:55:38","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/sdftools.com\/ru\/return-refund-policy\/","title":{"rendered":"\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0432\u043e\u0437\u0432\u0440\u0430\u0442\u0430\/\u0432\u043e\u0437\u043c\u0435\u0449\u0435\u043d\u0438\u044f"},"content":{"rendered":"
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SDF Tools Return & Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SDF Tools Return & Refund Policy<\/strong><\/h3>

1. Standard Products<\/strong><\/h4>
  • 30-Day Unused Returns<\/strong>
    Non-customized standard tools may be returned within 30 days of delivery if:
    \u2713 Unused & in original packaging
    \u2713 Accompanied by valid proof of purchase
    Customer bears return shipping costs<\/em><\/li><\/ul>

    2. Customized Tools (Strictly Non-Returnable)<\/strong><\/h4>

    All made-to-order products (including modified geometries\/coatings\/sizes) are\u00a0FINAL SALE<\/strong>\u00a0due to:
    \u2717 Unique manufacturing specifications
    \u2717 Inability to resell custom items
    \u271a\u00a0Solution:<\/strong>\u00a0Request free pre-shipment photos\/videos for approval<\/p>

    3. Quality Defect Resolution<\/strong><\/h4>

    We guarantee replacement\/refund for verified manufacturing defects:<\/p>

    • Step 1:<\/strong>\u00a0Notify us within\u00a07 days<\/strong>\u00a0of defect discovery with:
      \u2713 Detailed defect description + High-resolution photos\/videos
      \u2713 Batch\/Lot number<\/li>
    • Step 2:<\/strong>\u00a0SDF lab analysis (report provided within 72h)<\/li>
    • Step 3:<\/strong>\u00a0If defect confirmed:
      \u2713\u00a0Free expedited replacement<\/strong>\u00a0(shipped within 24h)
      \u2713\u00a0Full refund<\/strong>\u00a0(if no replacement possible)
      \u2713\u00a0Return shipping covered by SDF<\/strong><\/li><\/ul>

      4. Non-Quality Issues<\/strong><\/h4>

      No returns accepted for:<\/p>

      • Tool wear from normal use<\/li>
      • Incorrect operator parameters (speed\/feed\/coolant)<\/li>
      • Compatibility issues (verify specs pre-order)<\/li>
      • Shipping damage (file claim with carrier)<\/li><\/ul>

        5. Warranty Claims<\/strong><\/h4>

        Manufacturing defects are covered under warranty for\u00a012 months<\/strong>\u00a0from delivery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        SDF Tools Return & Refund Policy SDF Tools Return & Refund Policy 1. Standard Products 30-Day Unused ReturnsNon-customized standard tools 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