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PT SDF Tools Shipping Policy
1. Production Lead Time
| Product Type | Standard Production | Expedited Option |
|---|---|---|
| Standard Tools | 1-5 business days | +30% fee (1-2 days) |
| Custom Tools | 7-15 business days | +50-100% fee* (Contact sales) |
*Based on machine availability & complexity
2. Global Shipping Timeline
From shipment date (excludes production)
| Destination | DHL/FedEx Transit | Total Timeline (Std Tool) | Total Timeline (Custom Tool) |
|---|---|---|---|
| United States | 3-5 days | 4-10 days | 10-20 days |
| Western Europe | 4-6 days | 5-11 days | 11-21 days |
| UAE & Middle East | 5-7 days | 6-12 days | 12-22 days |
| Southeast Asia | 2-4 days | 3-9 days | 9-19 days |
| Japan/Korea | 2-3 days | 3-8 days | 8-18 days |
Note: Total Timeline = Production + Shipping
3. Expedited Service
- Urgent Custom Orders:
✓ Requires written confirmation from SDF engineer
✓ Minimum +50% production fee (e.g. 7 days → 3 days)
✓ +$150 shipping upgrade (DHL/FedEx Priority)
Submit request to:sdfgroup@sdftools.com
4. Customs & Duties
- DDP (Delivered Duty Paid):
Prepaid taxes/duties for seamless delivery - Critical Documents:Loading…
5. Proactive Logistics Management
- Stage 1: SMS/email at production completion
- Stage 2: Real-time shipping tracker (link via email)
- Stage 3: Customs clearance daily updates
- Support: 24/7 hotline (+86 189 7156 9567)